Appointments

To request an appointment

• Telephone the surgery on 028 71 261 497
• Emergencies calls only between 8.30 -9am & 5.30-6pm
• Routine appointments between 9-11am

To request a routine appointment

• Phone us Monday to Friday, 9am to 11am (02871 261497)

You will be asked for a brief description for your appointment. This will allow the staff to navigate your call to the appropriate healthcare professional.

Please be punctual. If you unable to keep an appointment please let us know as soon as possible.

Patients who are late for appointments will only be seen at the discretion of the doctor.

Your appointment

However you choose to contact us we may offer you a consultation:

• by phone
• face to face at the surgery

Cancelling or changing an appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Home visits

If you need help when we are closed

If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.

If you require urgent medical help between 6.00pm and 8.30am weekdays, or during weekends and Bank Holidays you can contact

• Western Urgent Care on 028 71865195
• or you can call NHS 111
• or you can call Phone First on 0300 020 6000  (available from 8am – 12am)

Please note that this service is in case of emergency or for urgent medical advice only.

If you need help with your appointment

Please tell us:

• If you need an interpreter.
• If you have any other access or communication needs.