Find out how to register at our practice and read other important information for patients.
Access to medical records
The practice is registered with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records
Chaperone policy
We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement ... [continue] Chaperone policy
Complaints and compliments
We take complaints very seriously. If you need to make a complaint about the surgery or the services we offer, please contact the Practice Manager by telephone or, if you ... [continue] Complaints and compliments
How to register
You can register by either: completing a form available from reception On completion of this you will be invited for a consultation with the practice nurse this will enable us ... [continue] How to register
IT policy
This practice is committed to preserving, as far as is practical, the security of data used by our information systems. This means that we will take all reasonable actions to; ... [continue] IT policy
Patient confidentiality
You can be assured that anything you discuss with any member of the surgery staff, whether doctor, nurse or receptionist, will remain confidential. Even if you are under 16, nothing ... [continue] Patient confidentiality
Patient feedback
We welcome and appreciate any views or suggestions you may have regarding any aspect of our service, including our website. Please let us know about your experiences, both good and ... [continue] Patient feedback
Patient rights and responsibilities
You have the right to receive accurate and easily understood information about your health care, health care professionals and health care facilities. If you have a physical or mental disability, ... [continue] Patient rights and responsibilities
Personal data
The following IT systems are in use at the practice: Referral Management (using NHS numbers in referrals) Electronic Appointment Booking (the facility to book routine appointments online and, similarly, to ... [continue] Personal data
Privacy
As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled in ways ... [continue] Privacy
Updating your details
If you change name, address or telephone number, please let our receptionists know by calling or writing to the surgery. Alternatively you can complete the online form below. If you ... [continue] Updating your details
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal ... [continue] Using this website
Violent or abusive behaviour
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in ... [continue] Violent or abusive behaviour
Date published: 8th October, 2014
Date last updated: 20th January, 2023
